Privacy Policy

1. Introduction

This Privacy Policy describes how Haronex Technology Private Limited and its affiliates collect, use, share, protect, or otherwise process your information and personal data through the Manahverse website, mobile site, application, and related services.

By visiting Manahverse, providing your information, or using any service offered through the platform, you agree to this Privacy Policy, the Terms & Conditions, and applicable service terms. If you do not agree, please do not use or access the platform.

2. Information We Collect

We collect personal data when you use the platform, register an account, book services, communicate with us, or otherwise interact with Manahverse. This may include:

• Name, date of birth, gender, address, phone number, and email ID
• Identity, qualification, credential, and address proof information where required
• Appointment, workshop, subscription, payment, and transaction information
• Preferences, location/city, language, care-mode choices, and platform activity
• Information shared in forms, support requests, AI matching flows, reviews, discussions, or messages
• Bank account or payout information where required for professionals
• Device, browser, log, usage, and security-related information

You may choose not to provide certain information; however, this may limit access to some services or features.

3. Sensitive and Health-Related Information

Manahverse may process sensitive or wellness-related information that you voluntarily provide, such as emotional concerns, session preferences, AI matching inputs, self-care notes, workshop interests, or information needed to connect you with a professional. We use this information only for platform functionality, safety, service delivery, matching, support, and lawful business purposes.

4. How We Use Information

We use personal data to:

• Create, verify, and manage user and professional accounts
• Enable psychologist/professional discovery, booking, workshops, subscriptions, and payments
• Provide AI-guided matching, recommendations, and support summaries
• Share relevant booking context with the selected professional when a user books a session
• Improve user experience, platform performance, safety, and service quality
• Resolve disputes, troubleshoot problems, and respond to support requests
• Detect, prevent, and investigate fraud, abuse, security incidents, and unlawful activity
• Send transactional messages, reminders, service updates, and policy notifications
• Comply with legal obligations and enforce platform terms and policies

5. Sharing of Information

We may share personal data with service providers, payment gateways, cloud/storage providers, communication providers, analytics and security tools, professionals selected or booked by the user, and other third parties required to operate the platform.

We may also disclose information to government authorities, law enforcement agencies, courts, regulators, or rights owners when required by law or when disclosure is reasonably necessary to enforce our Terms, protect users, prevent fraud, or protect the rights, property, or safety of Manahverse and the public.

6. Professional and User Communications

When a user books or interacts with a professional, necessary contact, booking, session, workshop, and context information may be shared with that professional for service delivery. Professionals are required to maintain confidentiality and use user information only for legitimate service-related communication.

7. Security Precautions

We adopt reasonable security practices and procedures to protect personal data from unauthorized access, disclosure, loss, or misuse. However, transmission over the internet cannot be guaranteed as completely secure. Users are responsible for protecting their login credentials and account access.

8. Data Deletion and Retention

You may request correction, update, or deletion of your account information through platform features or by contacting us. We may refuse or delay deletion where retention is required for pending grievances, claims, fraud prevention, legal compliance, accounting, safety, dispute resolution, or legitimate business purposes.

We retain personal data only as long as needed for the purpose for which it was collected, or as required under applicable law. We may retain anonymized or aggregated data for analytics and research.

9. Your Rights

You may access, rectify, and update your personal data through the platform where available. You may also contact us for assistance with privacy-related requests.

10. Consent

By using Manahverse or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.

If you disclose personal data relating to another person, you represent that you have authority to do so. You may withdraw consent by writing to the Grievance Officer; however, withdrawal will not be retrospective and may restrict or prevent us from providing services that require such information.

11. Marketing and Communication

We may contact you through email, SMS, instant messaging apps, calls, or in-platform notifications for service, support, transactional, security, policy, and permitted marketing purposes. You may opt out of marketing communications where applicable.

12. Third-Party Links and Services

The platform may include links or integrations with third-party websites, payment gateways, meeting tools, maps, or other services. Their privacy practices are governed by their own policies, and we encourage you to review them before sharing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements. Significant updates may be notified in the manner required under applicable laws.

14. Grievance Officer

For privacy concerns, account data requests, disputes, or grievances, contact the Grievance Officer below.