1. Scope
This refund and cancellation policy applies to sessions, workshops, professional subscriptions, and other digital or service-based purchases made through the Manahverse platform.
2. Cancellation Window
Cancellation requests may be considered when raised within 3 days of the purchase or booking, subject to the status of the service and the applicable professional policy. Requests may not be accepted where the service has already been delivered, attended, completed, or marked as a no-show.
3. Sessions
- If a professional cancels a confirmed session, the client is eligible for a full refund after verification.
- If a client cancels a session, the refund amount will depend on the professional cancellation and refund settings shown during booking.
- Completed sessions, no-shows, and sessions cancelled after the allowed window may be non-refundable.
- Free sessions do not involve payment and therefore do not qualify for monetary refund.
4. Workshops
- If a workshop is cancelled by the professional or platform, eligible registered clients may receive a refund after verification.
- If the client cancels a workshop registration, refund eligibility depends on the workshop cancellation rules and timing.
- No refund is applicable after the workshop has started, completed, or where the participant is marked as absent/no-show.
5. Subscription Payments
Professional subscription packages provide access to platform features for the selected billing period. Subscription fees are generally non-refundable once access has been activated, except in cases of duplicate payment, failed activation, payment error, or a refund approved by Manahverse after review.
6. Failed or Duplicate Transactions
If payment is deducted but the booking, workshop registration, or subscription is not confirmed, please contact support with the transaction ID, payment receipt, registered email, and relevant booking/order details. Approved refunds for failed or duplicate transactions will be processed according to banking and payment gateway timelines.
7. Refund Processing Timeline
Approved refunds are usually processed within 7 business days from approval. Actual credit to the original payment method may take additional time depending on the bank, card issuer, UPI provider, or payment gateway.
8. Required Information
To request a refund, users may be asked to provide:
- Registered name and email ID
- Transaction/payment ID
- Booking, workshop, or subscription reference
- Payment receipt or screenshot
- Reason for cancellation or refund request
9. Non-Refundable Cases
- Completed sessions or workshops
- User/client no-show
- Late cancellation outside the applicable cancellation window
- Incorrect details submitted by the user during booking
- Subscription access already activated and used, unless refund is approved by Manahverse
10. Contact and Grievance Officer
For refund requests, failed payments, disputes, or grievance escalation, contact us using the details below.